Frequently Asked Questions

Booking your flight through TripGoto is quick and simple. Simply visit, select your travel date, use our filters, and search our flight database for the ideal option! If any difficulties arise or additional queries arise before making your purchase, reach out to our customer support team via [(844)202040204].

As soon as your reservation has been approved, you should receive an email within 24 hours confirming it. Please check both your inbox and spam folder for this message from us; otherwise please reach out to our customer support team immediately for assistance.

At TripGoto, as soon as you complete your flight booking you will instantly receive an e-ticket which provides safe and efficient travel without risk of misplacement or loss.

Unfortunately, changing the name on a flight ticket is not possible; however, you can cancel and rebook with someone in mind (note cancellation fees may apply); please reach out for more information from our customer support team.

In order to re-confirm your flight status, directly contact the airline 72 hours before your scheduled departure time and they will provide up-to-date information regarding your flight.

To ensure the smoothest travel experience, it is vital that your passport remains valid for at least six months beyond your travel period. Prior to booking flights with TripGoto, we advise consulting the relevant consulate or local embassy regarding passport and visa requirements for specific countries or transit requirements like an ESTA for USA travel or an ETA for Australia travel – TripGoto does not process visa or passport formalities directly.


Please keep in mind that some fares are non-refundable once booked; however, certain airlines allow cancellations at an administrative fee. In addition to any such fee charged by airlines or TripGoto for flight ticket cancellations.

For low-cost flight reservations, directly contacting the airline for cancellation can be used; regular airline bookings should contact our customer support team prior to their departure date in order to request cancellation – make sure you have your booking reference ready in order for this process to run efficiently and smoothly! Please keep in mind that regular airlines may have administrative charges associated with canceling tickets.


TripGoto accepts flight ticket payments using credit/debit cards, bank transfers, and cash at our office. For card payments via E-pay link, customers may use our secure link.

Depending on the fare conditions of your booking, refunds could take anywhere from 6-8 weeks after we have received your cancellation request and details in writing. Please be aware that many tickets are non-changeable/refundable so eligibility for a refund will depend on its terms.

Yes. When purchasing an all-inclusive holiday package or Flight-Plus booking through TripGoto, your booking is protected financially by [your chosen financial protection program]. For more information please visit our website or get in touch with our customer support team.


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